Return & Exchange Policy

1. Return Eligibility

• Products can be returned if they are unused, in their original packaging, and in the same condition as when received.
• Return requests must be made within 7 days of the delivery date.
• Items that are damaged, opened, or missing parts may not be eligible for return.

2. Return Process

• To initiate a return, please contact our customer service at info@puruliaherbal.com
• You will be provided with a return authorization and instructions on how to return your product.
• The customer is responsible for return shipping costs unless the product is defective or incorrect.

3. Exchange Policy

• Exchanges are allowed if the product is defective, damaged, or incorrect.
• For size or variant exchanges, contact our customer service team within 7 days of receiving your order.

4. Non-Returnable Items

• The following items are not eligible for return or exchange:
  • Perishable goods (e.g., herbal products with expiration dates)
  • Opened personal care products
  • Customized or personalized items

5. Inspection and Refund Process

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7-10 business days and credited back to the original payment method.